Refund policy

Cancellation Policy
Orders may be canceled at no cost if the request is made before the order has been processed and shipped. Once an order has been shipped, it cannot be canceled. If you wish to cancel an order after it has shipped, you must follow our return policy procedures.

To request a cancellation, please contact us immediately:

If the order has not yet shipped, we will confirm the cancellation and process your refund within 3–5 business days. If the order has already shipped, you will be responsible for return shipping costs and any applicable restocking fees.

Return Policy
We stand behind the quality of our products and aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) under the following conditions:

  • Return Window: Returns are accepted within 14 days of the delivery date.
  • Condition of Items: Returned items must be unused, undamaged, and in resalable condition with all original packaging and materials included.
  • Restocking Fee: A restocking fee of up to 20% may apply, depending on the condition of the returned item.
  • Return Shipping: Customers are responsible for all return shipping costs unless the item was defective or damaged upon arrival.

Return Process:

  1. Contact us at info@healthisfreedom.com or (620) 498-8177 to initiate a return.
  2. We will provide the return shipping address and detailed instructions.
  3. Once your return is received and inspected, we will notify you of the status of your refund.

Refund Policy
Refunds will be issued once the returned item has been inspected and approved.

  • Refund Method: Refunds are processed to the original payment method used for the purchase.
  • Processing Time: Please allow 3–5 business days for refunds to appear in your account after approval.
  • Deductions: Any applicable restocking fees and return shipping charges will be deducted from the refund amount, unless the return is due to a defective or damaged item.
  • Non-Refundable Items: Items that are used, damaged due to misuse, or returned outside the 14-day window will not be eligible for a refund.

Contact Information
For questions about cancellations, returns, or refunds, please reach out to:

Vibrant Health Systems Inc
Phone: 1-800-727-6515
Alternate Phone: (620) 498-8177
Email: info@healthisfreedom.com
Address: 19046 Bruce B Downs Blvd PMB 2026, Tampa, FL 33647